Frequently Asked Questions (FAQ)

Welcome to Southwest Acoustic Products! Below you will find answers to some of the most commonly asked questions about our products, shipping, and policies. If you have any additional questions, feel free to contact us directly at southwestacousticproducts@gmail.com

General Information

What products does Southwest Acoustic Products offer? We specialize in high-quality guitars, parts, and accessories, including Stratocaster, Telecaster, and LP-style guitars, along with pickups, tuners, wiring kits, and more. All our guitars are professionally set up and ready to play upon delivery.

Where are you located? We are based in Tucson, Arizona, and ship our products across the United States.

Ordering

How can I place an order?

Orders can be placed directly on our website at www.southwestacousticproducts.com.

Simply browse our catalog, add items to your cart, and complete the checkout process.

Do you offer custom orders?

Yes! If you're looking for custom guitars or parts, please contact us at https://www.southwestacousticproducts.com/contact-us  for more information.

Shipping

Where do you ship? We currently ship throughout the United States. For international shipping inquiries, please contact us.

How much does shipping cost? We offer free shipping on most orders unless otherwise stated. Expedited shipping options are available at an additional cost during checkout.

How long does shipping take? Orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days. You will receive a tracking number once your order has shipped.

Returns and Exchanges

What is your return policy?

We offer a 7-day return policy on most items, provided the product is in its original condition and packaging.

• To initiate a return, please email us at southwestacousticproducts@gmail.com with your order number and reason for return.

• Customers are responsible for return shipping costs.

• We recommend that you insure any product for a return, as we do when shipping, in the event of shipping damage you will be covered.

• Refunds will be processed within 7-10 business days after the item is received and inspected.

Product Support

What if my guitar arrives damaged? We take great care in packaging our guitars, but if your product arrives damaged, please contact us immediately at support@southwestacousticproducts.com with photos of the damage and your order number. We will resolve the issue promptly.

Do your guitars come professionally set up? Yes, all of our guitars are professionally set up and ready to play upon arrival.

Can I get help with guitar maintenance or repairs? Absolutely! Check out our blog and resources page for tips and tutorials on guitar maintenance. For repairs, you can contact us for recommendations or services.

Payments

What payment methods do you accept? We accept all major credit cards, PayPal, and other secure payment methods available during checkout.

Is my payment information secure?

Yes, our website uses SSL encryption to ensure all transactions are safe and secure.

Contact Us

How can I get in touch? For general inquiries, email us at support@southwestacousticproducts.com. You can also use the contact form on our website.

Do you have a phone number for support?

We currently handle support inquiries via email to ensure fast and efficient service.

Thank you for choosing Southwest Acoustic Products! We’re dedicated to providing you with exceptional products and service.